Service & Support: Usability

Prior to beginning work, M3iworks typically conducts a thorough usability assessment of our clients’ sites. The following questions guide the outcome of this assessment:

1. Can visitors find the site quickly and easily?
2. Once on the site, can visitors find the information they’re seeking?
3. Assuming visitors find and can easily understand the information, do they act upon the information in the way you want them to transact?
4. Is the experience successful for site visitors, and do they become loyal site visitors and customers?

Key Usability Factors include:

• Consistency



• Performance & Responsiveness



• ADA (Americans with Disabilities Act) Section 508 Compliance



• Content written specifically for the web